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1. CPU, Software and Special-Order sales are Final. Retail CPUs carry 20 day PC Magic Pro Warranty (can only be replaced once) and 3 year manufacturer warranty. Warranty excludes ‘Physical Damage’ (cracks, broken/bent pins) & ‘Misuse’ (overclocked, burned) CPUs. 2. Hardware purchase(s) may be returned for refund or exchange within first 14 days of purchase (5 days for Memory) if product is undamaged and appears unused. Refunds subject to 15% restock fee if product is in new-resellable condition (undamaged, complete & appears unused). Refunds subject to 35% restock fee if returned in non-resellable condition. All products must be returned with hardware, accessories, original invoice and be tested by a PC Magic PRO Technician to be eligible for refund or exchange. Final determination of return eligibility is at PC Magic PRO’s discretion. 3. 30 day warranty on all other items. After 30 days warranty is carried by product manufacturer. Warranties are void for any product damaged by abuse, improper handling or installation. All Warranties are valid only for product failure due to manufacturer defect. 4. Used Product sales are Final with 7 days warranty. 5. All laptops & laptop accessory sales are Final (excluding PCMCIA cards, external enclosures & memory chips). Exchange only, no refunds.
1. A
COMPLETE NEW PC Magic PRO COMPUTER SYSTEM consists of and includes the
following: 2. Complete systems may be returned for refund within first 14 days of purchase. System hardware must not be damaged and must be in resellable condition. Refund for purchase will be provided minus labor charges ($65 for pre-packaged systems), minus cost of Operating System & other software and minus 15% restock fee on items to be returned.
1. ONE (1) YEAR MANUFACTURER WARRANTY honored by PC Magic PRO. Carry-In Only. 2. Complete Computer Systems have 30 DAY ADVANCE SWAP Warranty on all hardware found to be defective by the PC Magic PRO Technical Department (valid only for failure due to manufacturer defects). 3. Software configuration has 30 day warranty. 4. After THIRTY (30) days the customer has the following options for replacing failed hardware due to manufacturer defect. a. Failed unit may be sent to the hardware manufacturer for replacement. Manufacturer makes final determination as to the cause of failure and replacement eligibility. Upon return, PC Magic PRO will install the hardware and its supporting or related software at no additional labor charge. This process may take up to 8 weeks to complete. b. Customer may opt to utilize PC Magic PRO’s ADVANCE PARTS REPLACEMENT Strategy. Products that do not appear to have failed due to user negligence or misuse may be credited by PC Magic PRO at a pro-rated amount equal to the number of months (1/12th current retail price per month) within the one (1) year warranty that the component(s) did NOT function. This credit may then be applied towards a similar or upgraded replacement component. c. If Customer has purchased 1 YEAR ADVANCE SWAP Warranty (20% of total system price), the unit will be immediately replaced with equivalent value component at no charge. 5. A minimum $25 Diagnostic charge is applicable if hardware is found not to be defective. 6. Tampering with equipment (such as replacing or removing RAM, CPU, PCI/AGP cards, Hard drive etc.) can VOID your warranty. 7. On-Site support, telephone consultation or component delivery is available from PC Magic PRO at our current onsite service rate. 8. Customer has the option to purchase PC Magic PRO’s 1 YEAR ADVANCED REPLACEMENT WARRANTY within 30 days of system purchase. Please see salesperson for details
1. For PC Magic PRO to install Microsoft Operating System, or any other licensed software, the customer must: a. Provide an authentic Product CD OR Purchase the Product from PC Magic PRO 2. PC Magic PRO is not responsible for improperly installed hardware or software performed by the end-user or a 3rd party after the upgrade. 3. Some older components may not be compatible with new hardware configurations. PC Magic PRO will notify the customer if this occurs and provide recommendations to overcome the problem. 4. Known Microsoft Operating System bugs, defects or fixes and other issues caused by 3rd party hardware/software are not covered by the PC Magic PRO warranty, however PC Magic PRO’s Technical Department will research the problem and provide a resolution for a fee
1. A $25 diagnostic charge will be applied for any repair completed within 30 min or less. The diagnostic charge also applies to any other issue determined by a Pro technician. PC Magic PRO will repair or correct any computer problem at a rate of $45 an hour (see posted pricing for services). If Labor is performed the diagnostic charge is waived. 2. PC Magic PRO is only responsible for the functionality of peripheral devices that PC Magic PRO was contracted to configure (printer, scanner etc). 3. PC Magic PRO does not assume responsibility for prior damages, software and hardware errors or failures.. 4. Any item(s) left at PC Magic PRO over 90 days becomes the sole property of PC Magic PRO (unless prior arrangements have been made). Items left over 30 days are subject to storage fee of $1 per day. 5. PC Magic PRO guarantees labor on repair for 30 days, any problems occurring within that 30 day period not related to prior repair will be considered a new problem and subject to diagnostic and labor charges.
1. All On-Site repairs or configuration are guaranteed for 14 days. Issues not related to prior visit will be considered a new problem and subject to On-Site repair & consultation charges. There will be a $35 trip fee if problem is reported as related to prior visit and our consultants determine/demonstrate issue is unrelated to prior work.
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